This course is aimed at people who interact with customers at the level where they are expected to be able to solve customer complaints and answer customer queries. Persons credited with this unit standard understand and can implement customer service standards and can operate in a number of contexts some of which may be non-routine. They also demonstrate the ability to make comparisons and interpret available information

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TABLE OF CONTENTS

MODULE 1: IDENTIFYING THE STANDARDS FOR CUSTOMER SERVICE
 
MODULE 2: DEAL WITH CUSTOMERS IN PROFFESIONAL MANNER
 
MODULE 3: RESPOND TO CUSTOMER COMPLAINTS