The programme is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.

​

TABLE OF CONTENTS
MODULE 1: CONTEXT OF CONFLICT IN THE WORKPLACE
MODULE 2: EFFECTIVE COMMUNICATION AS A SOLUTION
MODULE 3: CONFLICT RESOLUTION STRATEGIES
MODULE 4: TEAMWORK FUELS ORGANISATIONAL PRODUCTIVITY