The course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers, both internal and external and take remedial steps towards improving customer service levels where necessary.

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TABLE OF CONTENT
MODULE 1: INTERNAL AND EXTERNAL CUSTOMERS
MODULE 2: STANDARDS OF CUSTOMER SERVICE
MODULE 3: MEASURE CUSTOMER SATISFACTION
MODULE 4: CORRECTIVE ACTION FOR IMPROVING CUSTOMER SERVICE